Returns

Returns Policy

We do all we can to make sure that our products reach you in good order. If however, you are not happy for any reason with the products you have received, and you wish to return a product for a refund, you can do so by sending us the contents to:

Ethical Blends Ltd
19 Reading Road
Pangbourne
RG8 7LR, U.K

We will arrange for a refund of both the purchase amount and related postage.

You can also contact us at sales@ethicalblends.co.uk. This policy is valid up to 30 days from the date of purchase and your statutory rights are not affected.

Fulfillment

We use a reputable 3rd party fulfillment company, UK Fulfillment, based in Nottingham, coupled with the Royal Mail delivery service. Products are picked and shipped to customers, Monday to Friday. Products are not currently picked and shipped at week-ends or on Bank Holidays. You will be notified by e-mail when your order has shipped. Please note, that if you order on a Saturday, you will not receive a shipping notification until the following Monday.

UK Fulfillment enables us to be able to ship all of our products World Wide. Shipments outside of the EU will be subject to local tax, customs and world wide shipping fees. Please check these before ordering!

Shipping

We have added a handy shipping fee calculator to our site, so that you will be able to see prior to purchase what the shipping cost is per item. This way you can calculate the cost per item before purchasing.

In case of a problem with your shipment during delivery, the package will be returned to PO BOX 12, Nottingham, NG7 2GB, U.K. This is not the address for returns.

Exchange Rates

The site offers an indicative exchange rate option, so that you can view an estimated cost of the item in your own currency. The actual goods will be sold and purchased in the sites base currency, British Pounds (GBP), and the exchange rate used will be that provided by your credit card company or bank. As such, there may be a slight difference between the indicative rate shown on the site and the final price charged by your credit card company or bank. In all cases the credit card or banks rate is the exchange rate used for the purchase.

Language

The site, www.virtu.world, offers products for sale in the English language.

Discounts & Pricing

Our on-line store offers a range of prices based on the customer profile and volume of purchases. If you are a wholesaler or large retailer, please contact us at sales@ethicalblends.co.uk, to discuss options. All purchases of our products must be done via our on-line store, www.virtu.world.